Provide a Better Patient Experience
Collecting patient satisfaction data is an important aspect of the CareSense system. Each patient is automatically contacted after every office visit and asked a few questions about his or her experience at the office. Using this information, your organization can:
- Identify areas to improve the overall patient experience
- Fulfill data collection requirements for HCAHPS
- Recognize dissatisfied patients in order to address their concerns
- Ask patients about new office initiatives before implementing them
In addition, many patients appreciate the follow-up contact, and will respect your organization for constantly seeking input on how to improve.
